ChargeIn app privacy policy and terms of use

General provisions

  • This document sets out the rules for the processing and protection of personal data of ChargeIn application customers.
  • The controller of personal data of customers – natural persons – and application users is ChargeIn MSP Sp. z o. o. based at ul. Jana i Jędrzeja Śniadeckich 17, 00-654 Warszawa, e-mail:, telephone: 500480485 entered into the register of entrepreneurs kept by the District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number: 0001063635. REGON: 526666051, NIP: 7011169083.
  • ChargeIn MSP sp. z o.o. is a controller within the meaning of the Regulation (EU) of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC, with regard to personal data clients who are natural persons. This means that ChargeIn MSP sp. z o. o. determines the purposes and methods of processing customers’ personal data on its own and under its own responsibility. ChargeIn MSP sp. z o. o. processes personal data of persons concerned in accordance with applicable regulations, in particular Polish law and the above-mentioned regulation.
  • The purpose of the Privacy Policy is to define the activities undertaken by ChargeIn MSP sp. z o.o. in the scope of protection of personal data processed, including data collected via the Website and related services and tools used by customers to perform activities such as registration, purchases and performing a number of other activities related to the above in connection with the use of ChargeIn services by customers MSP sp. z o. o.
  • Personal data of ChargeIn MSP sp. z o. o. customers. receives when creating an account (in the case of transactions made without the need for prior registration and having an account – in connection with these transactions), as well as later, in connection with activities and transactions carried out on the Website using the account and in connection with data updates made via accounts. Data regarding the status of ChargeIn MSP sp. z o. o. shipments. may receive directly from the carrier.
  • The User may use the Services only after reading and accepting the content of the Regulations and the Privacy Policy. Lack of acceptance of the Regulations or Privacy Policy by the User means resignation from using the Services. In the case of a User who is not a Consumer, it is considered that no later than the moment of starting to use the Services, the User has read and accepted the content of the Regulations and the Privacy Policy without reservations.
  • These Regulations apply to Application Users. Users of the Platform are additionally subject to the ChargeIn Platform Regulations, which are available at:
  • The Privacy Policy, which supplements the Regulations and constitutes a part thereof, is available at https://www.chargein. com/privacy-policy/
  • The information obligation, which supplements the Regulations and constitutes part thereof, is available at
  • By clicking on links posted on the Website, the customer may be redirected to websites or services that constitute a service provided by entities other than ChargeIn MSP sp. z o. o. and therefore beyond any direct or indirect control of ChargeIn MSP sp. z o. o., in which the processing, including the collection of personal data, takes place in accordance with the principles set out by these entities, e.g. in the privacy policy applicable to these services or applications.
  • Personal data referred to in the Privacy Policy is information about an identified or identifiable natural person to whom the data relates, i.e. one who can be identified, directly or indirectly, in particular based on a feature such as: name and surname, identification number, location data, online identifier or one or more features defining the physical, physiological, genetic, mental, economic, cultural or social identity of a natural person.
  • Processing, within the meaning of the Privacy Policy, means an operation or set of operations performed on personal data or sets of personal data in an automated or non-automated manner, such as collecting, recording, organizing, structuring, storing, adapting or modifying, downloading, browsing.

Scope of collected data

Personal data is processed by ChargeIn MSP sp. z o.o. on the Website in order to enable the use of the Website’s functionalities, including automatically when using the Website, i.e. in order to:

  • register on the Website;
  • conclude contracts via or available on the Website, in particular placing and executing orders/reservations;
  • efficient management and operation of the Website and ensuring the safety of their use, including disclosing abuses and conducting analyses;
  • fulfilling ChargeIn obligations MSP sp. z o. o., in particular complaints regarding contracts concluded on or through the Website and the functioning of the Website;
  • preparing and presenting advertisements and offers tailored to the interests and needs of customers whose personal data concern advertisements and offers and receiving commercial information , in particular sending by ChargeIn MSP sp. z o.o. to the e-mail address of the ordered Newsletter indicated by the customer;
  • in order to publish the content.

General terms of service

  • ChargeIn provides Users with Services in the field of making the Application available for use for purposes directly related to the purchase and operation of Charging (including, among others, for settlement purposes), and intermediation in the sale of Charging by Operators (i.e. resale by ChargeIn MSP Sp. z o. o. to Users of charging services purchased from Operators at Stations where ChargeIn MSP Sp. z o. o. does not act as an Operator), and the sale of Charging directly by ChargeIn MSP Sp. z o. o. for Users, at stations where ChargeIN MSP Sp. z o. o. acts as an Operator; and providing parking and parking spaces for the purposes of Charging, and such provision may be subject to payment.
  • In order to use some of the Services provided electronically within the Application, the following minimum technical requirements must be met by the User: (a) a device with Internet access enabling the installation of the Application and proper display of its interface, (b) an active e-mail account. The mobile application can be downloaded using the online AppStore (for iOS) or Google Play (for Android).
  • When the Application is installed, ChargeIn MSP Sp. z o. o. grants the User, under the terms specified in these Regulations, a non-transferable, non-exclusive, revocable and territorially unlimited license to use the Application for the User’s own, personal and non-commercial use and solely within the functionalities of the Application, without the right to sublicense. The license is granted for the period of time the User has an Account. Unless otherwise indicated, any subsequent releases, updates or other additions to the functionality of the Application will be subject to this license. Users can report ChargeIn MSP Sp. z o. o. your reservations and comments regarding the operation, expansion possibilities and recommended changes in the functionality of the Application, the implementation of which is left to the sole discretion of ChargeIn MSP Sp. z o. o.
  • The use of the Application is free of charge, subject to possible data transmission costs, which result from contracts concluded by the User with telecommunications operators or other Internet providers or from other contracts regarding such data transmission.
  • It is prohibited to provide illegal content and use the Application and Services in a manner inconsistent with the provisions of these Regulations, applicable laws, good practices and principles of social coexistence.
  • ChargeIn MSP Sp. z o. o. reserves all rights to the Services and Applications not expressly granted to the User under the Agreement. In particular, the Agreement does not allow the User to: (a) reproduce, distribute, rent, sell or any other method of direct or indirect redistribution of the Application, both paid and unpaid, excluding ChargeIn MSP Sp. z o. o., (b) modifying, reverse engineering or otherwise interfering with the Application software, (c) using and developing intellectual property belonging to ChargeIn MSP Sp. z o. o. to create your own products and services, (d) use of intellectual property belonging to ChargeIn MSP Sp. z o. o. for an unlawful purpose or to the detriment of ChargeIn MSP Sp. z o. o. Any behavior that meets the above-mentioned conditions will be treated as a gross violation of the terms of the Agreement.

User account

  • The condition for using the Services is that the User has an active Account.
  • The User creates an Account via the Application, following the registration procedure provided within the Application. Creating an Account by registering in the Application requires having an active e-mail account and accepting the Regulations.
  • The functionality of the Application allows you to register a new Account directly in the Application, as well as log in to the Application through an account registered in selected and indicated in the Application domains. The simultaneous effect of logging in to the Application through an account created in another domain and accepting the Regulations is the creation of an Account in the ChargeIn Application.
  • When the Account is created, between ChargeIn MSP Sp. z o. o. and the User concludes an Agreement for an indefinite period.
  • The Application may send, as part of the Account functionality, functional messages and messages regarding changes in the use of the Services, as well as, subject to consent, marketing messages.
  • Personal data will be processed in an automated manner, including profiling, for which information about purchases and activities in the sales channels of ChargeIn MSP Sp. z o. o. (computer IP, cookies, preferred methods of purchase), sociodemographic data (e.g. gender, age, income, place of residence) ), in order to adapt marketing information to individual preferences.

Deletion of the account

  • The User may delete his/her Account at any time, without giving a reason, via the „Delete Account” functionality. Deleting the Account is equivalent to terminating the Agreement with immediate effect and resigning from further use of the Services. The User declares that he accepts that deletion of the Account by the User involves the loss of all Account data and such data is not automatically restored in the event of creating a new Account (also if a new Account is created in the same technical way and using the same data as the Account). deleted).

How to use the charging station

  • Access to the Station is obtained via the Application. The User also starts and ends Charging using the appropriate functionalities of the Application.
  • At all times when using the Station and during Charging, an active and running Application is required, which requires, first of all, an active and running device to use the Application and a connection with the Internet and the possibility of transmitting and receiving data.
  • The access time to a given Station to start Charging from the moment it is unlocked is limited.
  • Charging may be suspended by the Station or the User via the Application.
  • After Charging is completed, the User should unplug the power cord. After exceeding the time to remove the Vehicle from a parking space or parking space within the Station, the User will be charged a parking fee.
  • When using the Station, the User is obliged to take into account and comply with the following guidelines and the technical and operational specifications of the Station.
  • It is prohibited to connect electric cars that do not have approval and attempts to pull the power cable beyond its maximum distance are prohibited.
  • After charging is completed, the power cable should be placed in the place intended for it.
  • The User is obliged to cover all costs of restoring the Station to its original state before the start of Charging and caused by inappropriate use of the Station by the User.
  • The User is obliged to use the Station in a manner consistent with the rules of use from the Station and its operating instructions. The rules of use and the user manual are made available at the Stations by the Station Operators.


  • Charging is subject to payment on the terms and in the amount specified in the Price List.
  • Fees and prices are expressed in gross amounts and include VAT in the amount specified by applicable regulations. The price list is available within the Application after selecting a given Station from the list of available stations or from the Station map screen.
  • In order to receive a VAT invoice, please fill in the appropriate field in the Application.
  • Price lists are established by Operators. For ChargeIn, the recommended operator is ChargeIn CPO.
  • ChargeIn MSP Sp. z o. o. enables payment using a Visa or Mastercard payment card authorized by the User under the Account.
  • Payments are made via Stripe Payments Europe Limited.
  • Entering payment card details in the Application is tantamount to expressing consent to charging it with Fees and Parking Fees on the terms set out in these Regulations, as well as in the agreement or regulations between the User and the bank or payment card provider. The User also consents to prior (in advance) automatic charging of the payment card with an initial fee, which will be included in the payment for the Service; the initial fee is charged at the latest when Charging begins, and part of the unused initial fee (i.e. when the initial fee exceeds the actual cost of the Service) is refunded.
  • The VAT invoice for charging is sent electronically within 3 business days.
  • The user consents to documents being served electronically. The provision of Services and Charging is not possible if the User withdraws consent to the delivery of documents electronically.


  • ChargeIn MSP Sp. z o. o. provides Users with an Application that allows access to the Station. Its Operator is responsible for the technical operation of the Station and Charging.
  • ChargeIn MSP Sp. z o. o. is not liable for any damage caused by the User’s culpable failure (and by Users who are not Consumers also without culpability) to the provisions of the Regulations.
  • ChargeIn MSP Sp. z o. o. is not responsible for technical problems or technical limitations in the Vehicle or User’s devices that prevent the proper use of the Application and any of its functionalities

Problems with the application

  • Each User may contact the ChargeIn MSP Sp. user service office. z o. o. via the communication channels indicated in the Application.
  • If reported to the User Service Office of ChargeIn MSP Sp. z o. o. the problem concerns technical issues or defects of the Station, when reporting, the User should provide the serial number of the given Station, so that a member of the service team of ChargeIn MSP Sp. z o. o. could efficiently locate the faulty Station and immediately take action to repair it.
  • If the report concerns an error occurring in the Application, the User should describe the error as precisely as possible, so that ChargeIn MSP Sp. z o. o. could immediately proceed to remove it.


  • ChargeIn MSP sp. z o. o. informs that when using the Website, personal data is also collected automatically in the Website’s system logs, through Cookies and the CRM system.
  • ChargeIn MSP sp. z o.o. uses Cookies to collect information related to the use of the Website by the customer. Cookies are IT data, in particular small text files, saved and stored on devices through which the customer uses the Website
  • The customer can independently change the settings for cookies at any time, specifying the conditions for their storage and accessing the client’s device through Cookies. Changes to the settings referred to in the previous sentence can be made by the customer using the web browser settings or via the service configuration.

Final Provisions

  • The law applicable to the obligations arising from the Regulations is Polish law. Agreements are concluded in Polish.
  • Disputes arising between ChargeIn MSP Sp. z o. o. and a User who is not also a Consumer shall be subject to the court having jurisdiction over the registered office of ChargeIn MSP Sp. z o. o.